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Shipping & Returns

​Shipping & Returns Policy

  • Shipping Policy

  • Order Processing

    • All orders are processed within 1–3 business days after payment confirmation.
    • Orders placed on Sundays or public holidays will be processed on the next working day.

    • Delivery Time

    • Standard delivery: 3–7 business days across India.
    • Delivery timelines may vary depending on location, courier availability, weather conditions, or other unforeseen circumstances.

    • Shipping Charges

    • Shipping charges, if applicable, will be displayed at checkout before payment.
    • Free shipping may be offered on selected orders or promotional campaigns.

    • Order Tracking

    • Once your order is shipped, a tracking number will be shared via email, SMS, or WhatsApp (if applicable).

    • Incorrect Address

    • Customers are responsible for providing accurate shipping information.
    • We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

    • Delivery Issues

    • If a package is marked as delivered but not received, please contact us within 48 hours so we can assist with the courier investigation.

    • Returns & Refunds Policy

    Return Eligibility

    Due to the personal and hygiene-sensitive nature of attars, perfumes, and fragrance oils, we do not accept returns of opened, used, or tested products.

    Returns are only accepted if:

    • You receive a damaged product.
    • You receive the wrong product.
    • The product is missing from your order.

    • Reporting an Issue

    To request a return or replacement:

    • Contact us within 48 hours of delivery.
    • Provide your order number.
    • Share clear photos of the product and packaging.
    • Provide an unboxing video showing the issue.

    • Replacement Policy

    • Approved claims will be eligible for a replacement of the same product, subject to stock availability.
    • If a replacement is unavailable, a refund may be issued.

    • Refund Processing

    • Approved refunds will be processed within 7–10 business days.
    • Refunds will be credited to the original payment method used for the purchase.

    • Non-Returnable Items

    The following items cannot be returned:

    • Opened attars or perfumes.
    • Used products.
    • Products damaged due to misuse, mishandling, or improper storage.
    • Products purchased during clearance or special sale events (unless damaged or incorrect).

    • Cancellation Policy

  • Orders may be canceled before shipment.
  • Once an order has been shipped, cancellation requests cannot be accepted.